Name:
Company:
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How long have you been doing business with Aurora Asphalt & Sealcoating?
N/A    first year    2-5 years    10+ years

PLEASE RATE THE EFFECTIVENESS OF OUR SITE ENGINEER

Receptiveness and understanding of project requirements and the needs of you, the customer.
(low)    1    2    3    (high)

Presentation of Aurora Asphalt & Sealcoating capabilities, products, service offerings and recognition.
(low)    1    2    3    (high)

Presentation of proposal and project strategy.
(low)    1    2    3    (high)

Willingness and ability to answer all of your questions.
(low)    1    2    3    (high)

Professional appearance.
(low)    1    2    3    (high)

Response time from initial contact to bid presentation.
(low)    1    2    3    (high)

How many times after the representative submitted his quote did he call you to see if you had any questions?
None    Once     Twice    More

Overall, how do our site engineers compare to other paving and sealcoating sales representatives?
Aurora Asphalt & Sealcoating	(low) 1  2  3 (high)
Other contractors	(low) 1  2  3 (high)

 Comments/Questions regarding our site engineers?

What were the major factors in your decision to award the contract to Aurora Asphalt & Sealcoating?

Price	Yes   No
Reputation	Yes   No
Superior Materials	Yes   No
Warranty Terms	Yes   No
Location	Yes   No
Project Schedule	Yes   No
Billing Terms	Yes   No
Other	Yes   No

What were the major factors in your decision NOT to award the contract to Aurora Asphalt & Sealcoating?

Price	Yes   No
Reputation	Yes   No
Superior Materials	Yes   No
Warranty Terms	Yes   No
Location	Yes   No
Project Schedule	Yes   No
Billing Terms	Yes   No
Other	Yes   No

  If price was the reason for losing the contract, by what percentage was Aurora Asphalt & Sealcoating's price higher then the selected contractor?
Less then 5%  5-10%  10-15%  15%+

If service offering and capabilities affected the selection, what services and/or capabilities did Aurora Asphalt & Sealcoating not offer that the competition did?

If the project was canceled due to budget limitations, will it need to be rebid at a later date?  If so, would you like Aurora Asphalt & Sealcoating to contact you?
Yes   No      when?

Please rate the quality of Aurora Asphalt & Sealcoating's services and performance
(1=lowest rating, 3=highest rating)

Quality of Material	(low)1 2 3(high)
Quality of Workmanship	(low)1 2 3(high)
Completion Time	(low)1 2 3(high)
Follow up	(low)1 2 3(high)

Overall, did our crews perform to your satisfaction?
Yes     No

What, if any, services would you like to see Aurora Asphalt & Sealcoating offer in the future?

How would you rate Aurora Asphalt & Sealcoating's efforts in educating our customers?

Brochures	(low)   1   2    3    (high)
Newsletter	(low)   1   2    3    (high)
Web Site	(low)   1   2    3    (high)

Please use this area for questions, comments, or specific areas you feel strongly about that Aurora Asphalt & Sealcoating should know about.